We are based in Ireland and all our products ship from our HQ in Kildare.
Our most up to date shipping timescales will always be displayed at the Top of your screen in the multi coloured box. They will vary with the time of the year but we try to keep our turn around as quick as possible.
We currently use An Post and UPS for our shipping. Their usual turn around within Ireland is 2-4 days but this will vary based on the time of the year.
We offer world wide shipping, timescales vary country to country depending on the time of year, so we won’t estimate the delivery time for orders outside of Ireland.
We offer tracked shipping and non tracked shipping. Tracked shipping will give you a day to day view of where your order is on it’s way to you. If it gets lost or damaged, we will replace this for you no problem.
If you choose non tracked, this is also not insured, if your parcel doesn’t arrive within 30 days, we will apply for a lost package search with the post office/UPS, but this is all we can do, the parcel won’t be replaced until a refund has been granted by the post and this doesn’t always happen. We don’t recommend this option but we have also posted over 1,000 parcels in the last year this way and we have never had anything go missing and we have only had one package get damaged. If your parcel arrives damaged, we will replace the products for you, but you will need to repay the shipping fees.
Returns and Cancellations
We will accept returns of non customised products within 21 days of delivery to you, once they are returned in a re-saleable condition. If they have been opened or used or are returned with any smells, damage, or not in the exact condition that they were sent to you, no refund or credit will be issued. There will be a 20% re-stocking fee deducted from the refund amount and you must cover the return shipping.
We do not accept returns for customized products as these cannot be re-sold.
We do not accept returns for digital downloads as you receive these files immediately after purchase.
We only accept cancellations on custom artwork before the artwork has been started. Once the artwork has been started, there will be no returns or refunds offered.